Customer Testimonials
Good communication easy seamless transaction, polite staff, in town buying experience. Job well done not much more to say
Rick is the best dealer of all time. He made the car-buying experience so fun and helped me get my car shipped from Santa Cruz to Nashville. Highly recommend!
The whole was very respectful and made it an easy process to buy a car.
The team worked with me to find the right vehicle and supported my requests arranging the transaction. They were good to work with (Alvaro, Ivan and Elizabeth).
Ordered a truck from John Krbec. He made the transaction quite easy and smooth. Everything was done over the phone up until picking the truck up. Upon arrival, John had all the paperwork complete, laid out in order, with all required signatures highlighted. It was very seamless. I would highly recommend this dealership and John in particular.
Jorge Guzman and the whole sales team was absolutely amazing. They were very nice, accommodating, responsive and worked with me. I loved that they weren't pushy (took me a month to decide) so I really felt like I could trust them. I ended up buying a (Ford Bronco Sport) and LOVE IT. I'm so thankful for the positive experience. They got me exactly what I wanted (had to order from another dealership-because I wanted white and they had just sold the last white one) THANK YOU WATSONVILLE FORD. I went in for a car and came out with ... Read More DealerRater - Jan 17, 2024
Purchasing a work van from Bobbie was great. No time wasted doing paperwork. Bobbie did all the paperwork while the van was being prepped for delivery. She made arrangements to deliver van and paperwork to me. Great customer service is still a thing with her.
Bobbie Winterhalder made the sales experience very positive. She is responsive and knows the Ford product line very well.
I am very happy with the customer service I got from them. I was trying to buy out my lease from the selling dealership Frontier Ford. Although I wanted to pay cash they insisted that they beed to run my credit and and after holding me there for over 3 hours I had to leave as they did not get a finance manger to finish my cash buying contract. I tried to work with Morgan Hill Ford to help me with the buy out but they refused to do it and sent me back to original Dealership claiming that they can ... Read More DealerRater - Oct 4, 2023
We just went to look at new cars and we walked out extremely satisfied from the Top all the way to the end.
I appreciate the service personnel namely Rita and Gina. The work done on my car is fine. I see that you have a shortage of workers thus I had a slightly difficult time getting an appointment. The shuttle was very good. Thanks for hey me home on time.
Great people to deal with. Actually a fun experience. Love my Explorer. Only Watsonville Ford had what I wanted. It’s also a wonderful city to visit. Had a great breakfast an spent the day at beach. What a great day!
The people that took care of me were very courteous and very professional good work
Very nice salesperson. Informative & willing to work with us on prospective financing. So far it’s a great little car, great gas mileage and operates well. It was very nice that the dealership was open on the 4th of July. Overall a good experience. Thank you, Tim & Bill Hall.
Watsonville Ford has taken excellent care of my 2017 MKZ since I drove it home 6 years and 60,000 miles ago. Everyone has always been friendly along with being extremely capable…even when resolving rat nest damage in my engine compartment. Even though my long term service agreement has now reached the term end, I will continue to take my MKZ to Watsonville Ford.
Always go the extra mile! Took me home and picked me up, and washed my car. Very nice people too. Thanks you.
Thank you for all of your help and support. The transaction was completed very quickly.
I wanted to thank WF for giving me honest and straightforward feedback in working my deal. I can’t express how much I appreciate WF efforts. Well done! Terrific job!
The majority of this transaction was done online. While not the closest Ford dealership to me, this is the third vehicle I have purchased
Adolfo and the entire team are friendly and easy to work with. They went well above and beyond to make sure that we were happy with the work done on our car and the communication and work were fantastic. We are so GLAD to have bought our car at Watsonville Ford and have it serviced there. We love 'buying in our community' and knowing that the folks taking care of us are neighbors. Great place and very trustworthy!
The speeds will make your head spin! My order came in fast and financing was even faster. Truly the fastest I was in and out of a dealership. Arrived at 10:10am and I was on the road by 11am. I think we spent more time admiring the new truck than we did in financing. My salesman was Jorge Guzman and he made sure everything was ready to go!
Very friendly. I live over an hour away so had to wait for backup camera to be installed as other one quit working. Didn’t have to wait very long and my truck - F350 dully - was washed for me. This truck is unable to take through a car wash. All service people, especially Aldolfo made sure that my truck was ready as quickly as possible. I live in Morgan Hill - yes, Ford Store closer - but have had problems with them.
Service advisor Adolfo always goes above and beyond. I been coming here for over 4 years now thanks to his great aptitude and customer service. This location is great over all.
Great dealership and even better people!!! I purchased my 2022 Ford Bronco from them and they made the process smooth and easy. It was by far the best dealership experience I ever had. They will get the first chance at any future purchases I make, it was worth the 5 hour drive.
Service department was great. All employees were helpful and knowledgeable. Great staff. Free Carfax. Sweet.
Adolfo is the best, was very helpful and took care of all my car needs
Adolfo Lomeli a service team member really made this experience simpler and easy. We appreciate his help.
Adolfo was very professional as always..He spent time discussing the options for service with me..He is always friendly and helpful and makes sure the car or truck is complete when he promised. I service all my vehicles at Watsonville Ford.. Adolpho is always there to get the job done right the first time
John Krbec went above and beyond to get me my Raptor. It was truly a delight working with John and he has absolutely earned my business. I look forward to buying cars from him in the future as well as referring future clients to him. Thank you so much for your help John!
I was pleased to buyout my leased with the help of Rhonda Godfrey in Financed department. She is the best in handling my paperwork in a timely manner. Thank you very much for your expertise.
As always, Adolfo was friendly, professional and very helpful. Greeted me by name and gave relevant feedback. He also let me know when my car was ready for pick up.
Found a ultra rare hard to find plug-in hybrid Escape titanium! When I responded to them to buy this car they probably had many offers to even probably sell it at a higher price but did not do that after I said I'll buy it. They knew I was driving from Vallejo to watsonville which is a 2+ hour drive. This show's integrity that is almost impossible to find in most car dealerships, especially in the times are going through now. I have nothing but praise for Watsonville Ford, Rick, and everyone At the dealership . When I buy another ... Read More DealerRater - Sep 18, 2022
We just purchased a Used Ford Focus from this dealership. I live in Santa Cruz but saw the focus on the web and was directed to Watsonville Ford. I was very happy with the entire experience. Every person there was friendly and down to earth. There was no pressure and everyone was professional throughout. The car is great and I feel like I got a good deal. I would definitely buy there again.
Friendly, responsive service at reasonable prices. Experts at what they do. If you own a Ford, your best bet is Watsonville Ford
I always receive the best service when I am at the Watsonville Ford dealership. I will continue to return for all my vehicle services.
This is a great place with great people! Friendly, professional and knowledgeable. They know how to take care of a customer. I bought a car and dropped my truck off for service. Rick helped me with the purchase and was just great and up front about everything. Adolfo took care of my truck, keeping me up to date and informed on my truck. Everyone was very friendly and happy.
Purchased new vehicle, Watsonville stayed on top of the order, pushing for information on build based on supply delay issues and delivery date because of transport delays. They were in constant communication with the status. Very friendly and helpful staff. Over and above the service expected while waiting for car to arrive from the factory. Could not be happier with the new vehicle received.
great service experience from start to finish...I wouldn't consider going anywhere else...will definitely be calling them next time I have any service needs
Vehicle was in for major service. Rita was very helpful explaining what should be done. And recommendations. When additional was discovered, she called and discussed with me.
We love our car, the customer service was great. Definitely recommend it to others. Thank you.
Very polite and helped me and answered all my questions before I purchased my used 2500 ram
Poor communication Airbag recall completed on 3 visits!; 1st the airbag was not available, 2nd airbag vin # did not get registered on recall, 3rd airbag finally completed
I went in to Fix a recall issue (walked in as a single female) and they attempted to tell me that my master and slave cylinders along with my rotors (entire brake system) was in dangerous conditions. I had just gotten the car 6mo prior from Carvana after a 128 pt inspection. I was told they were so low that it was dangerous for me to drive, but then they said 1mm of brake pad was left…which means my rotors weren’t grinding as metal on metal. So I refused and said I would call back later, I scheduled an ... Read More DealerRater - Aug 8, 2021
All the staff is always so helpful and kind. Scheduling is quick. Wait area clean and comfortable. I always look forward to dealing with them.
Easy to work with, easy to trust, Bobby is AMAZING! thank you thank you thank you thank you thank you thank you thank you thank you
Bought two vehicles from Watsonville Ford and both experiences were so refreshing from other dealers. The service has been great and prompt. I can’t think of anywhere else I would rather go for a new car or service
As always, the service is great. Thank you, Adolfo, for making everything run smoothly!
I have all our vehicles serviced here(most Fords... Adolpho and Gina are always great..Will be back often for service... Well done thanks again...
I purchased a 2008 Mustang from Watsonville Ford. Rick was great to deal with. He was very helpful in getting everything set up ahead of time as we had to travel 2 hrs to get there. I didn't bring my trade in as I was planning to sell to a private party, Rick told me they would pay what I was asking and after sending a few pictures and details they came 2 hrs to pick it up. Saved me a lot of time and effort!
This dealership was quick and efficient. Only took 45 minutes to be signed and out of there with no pressure or unnecessary dealer markups. They were the only dealership around that wasn’t adding upfit charges due to the chip shortage. I found everyone I worked with super friendly and helpful. Highly recommend this dealership.
Excellent customer service! Car was washed and ready to go as promised. We get all our fords serviced here. We had. Recall service, great job!
I bought my Explorer at the beginning of 2018 & have only brought it to Mid Bay Ford for service. The staff always goes above & beyond to provide excellent service & in a timely manner. They are always so kind & helpful. I would recommend this service department to any Ford owner.
Outstanding service team! I have been taking my Ford to this dealership since January 2018. The service advisor, manager, mechanics, drivers, office staff, etc. are terrific. My car has been serviced thoroughly, promptly and professionally. My 2018 Focus ST has 52k worry free miles. The only expense to date- tires and speeding tickets. Thanks to Watsonville Service, I drive with confidence. I highly recommend this dealership, a unique old school, personal service department that provides 21st Century quality.
The staff provided exceptional customer service. I will recommend this dealer to all my friends even though there’s a closer dealer in my city.
From start to finish I received excellent service for my 2018 Ford Transit RV. Adolfo was my service provider and he displayed super efficiency along with a very cordial and friendly demeanor. He even gave me a discount! My wait time for my oil change, tire rotation and fluids was minimal. Gina monthly took care of the billing in a friendly and kind way. I will be back!
It’s always a pleasure to do business with Adolfo in the service department. He always stays in touch and comes through with what he promises.
Excellent service . Office staff very professional and friendly. Answered all my questions throughly and completely. This group really knows their business. Made me feel important and as someone who never gets impressed, I was completely.
From start to finish the service is better than I could expect. Adolfo was polite and knowledgeable. My car was repaired and returned to me sparkling clean.
I like Adolfo as he really tries to get the vehicle in and out. In Agriculture we need to be in the field, and being without your truck really jams things up. Rita is very helpful as well, I feel like both of these people take the responsibility seriously, and I am usually very happy with the outcome. When I'm not it is because I am having one of those days.....
Adolfo at Mid Bay Ford goes above and beyond to exceed our expectations whenever we need our vehicles maintained. He is friendly, timely, and gets the job done. Wouldn't want to go anywhere else besides Mid Bay Ford! Really nice people, and great work.
I was very happy with my service. My car service was completed on time, as was predicted. Everyone was friendly, courtesy, and professional, providing me with a review of the completed service.
Mid bay ford is always great to work with! Easy and very convenient. I would recommend mid bay ford to any one for sales or sevice!
Mid Bay Ford Lincoln Staff The Service Representative ,Adolfo Lomeli, was professional in every way. He remembered my first name and referred to me correctly each time we had a conversation. A driver took me home as soon as the contract was signed and my car was taken for service. I appreciated that my car had been washed and was ready ahead of time. My husband and I were able to pick up our vehicle early in the afternoon and we were happy to avoid commute traffic during late afternoon hours. Sincerely, Clarice Wiggins.
Very professional, courteous and helpful. Will definitely go back for service. I had mentioned I was between jobs and Adolfo gave me a discount. Really appreciated that. Will definitely go back.
Good costumers service, clean waiting area and helpful technicians as well as management. Would recommend to others . Service was a recall part. We purchased a F250 years ago and were happy with the truck.