Customer Testimonials

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DealerRater Sep 18, 2022

Found a ultra rare hard to find plug-in hybrid Escape titanium! When I responded to them to buy this car they probably had many offers to even probably sell it at a higher price but did not do that after I said I'll buy it. They knew I was driving from Vallejo to watsonville which is a 2+ hour drive. This show's integrity that is almost impossible to find in most car dealerships, especially in the times are going through now. I have nothing but praise for Watsonville Ford, Rick, and everyone At the dealership . When I buy another ...

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DealerRater Sep 14, 2022

We just purchased a Used Ford Focus from this dealership. I live in Santa Cruz but saw the focus on the web and was directed to Watsonville Ford. I was very happy with the entire experience. Every person there was friendly and down to earth. There was no pressure and everyone was professional throughout. The car is great and I feel like I got a good deal. I would definitely buy there again.

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DealerRater Jul 18, 2022

Friendly, responsive service at reasonable prices. Experts at what they do. If you own a Ford, your best bet is Watsonville Ford

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DealerRater Jun 15, 2022

I always receive the best service when I am at the Watsonville Ford dealership. I will continue to return for all my vehicle services.

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DealerRater Jun 1, 2022

This is a great place with great people! Friendly, professional and knowledgeable. They know how to take care of a customer. I bought a car and dropped my truck off for service. Rick helped me with the purchase and was just great and up front about everything. Adolfo took care of my truck, keeping me up to date and informed on my truck. Everyone was very friendly and happy.

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DealerRater May 26, 2022

Purchased new vehicle, Watsonville stayed on top of the order, pushing for information on build based on supply delay issues and delivery date because of transport delays. They were in constant communication with the status. Very friendly and helpful staff. Over and above the service expected while waiting for car to arrive from the factory. Could not be happier with the new vehicle received.

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DealerRater Apr 15, 2022

great service experience from start to finish...I wouldn't consider going anywhere else...will definitely be calling them next time I have any service needs

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DealerRater Jan 13, 2022

Vehicle was in for major service. Rita was very helpful explaining what should be done. And recommendations. When additional was discovered, she called and discussed with me.

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DealerRater Dec 11, 2021

We love our car, the customer service was great. Definitely recommend it to others. Thank you.

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DealerRater Nov 7, 2021

Very polite and helped me and answered all my questions before I purchased my used 2500 ram

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DealerRater Aug 2, 2021

All the staff is always so helpful and kind. Scheduling is quick. Wait area clean and comfortable. I always look forward to dealing with them.

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DealerRater Jul 30, 2021

Easy to work with, easy to trust, Bobby is AMAZING! thank you thank you thank you thank you thank you thank you thank you thank you

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DealerRater Jul 25, 2021

Bought two vehicles from Watsonville Ford and both experiences were so refreshing from other dealers. The service has been great and prompt. I can’t think of anywhere else I would rather go for a new car or service

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DealerRater Jul 5, 2021

As always, the service is great. Thank you, Adolfo, for making everything run smoothly!

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DealerRater Jul 5, 2021

I have all our vehicles serviced here(most Fords... Adolpho and Gina are always great..Will be back often for service... Well done thanks again...

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DealerRater Jul 2, 2021

I purchased a 2008 Mustang from Watsonville Ford. Rick was great to deal with. He was very helpful in getting everything set up ahead of time as we had to travel 2 hrs to get there. I didn't bring my trade in as I was planning to sell to a private party, Rick told me they would pay what I was asking and after sending a few pictures and details they came 2 hrs to pick it up. Saved me a lot of time and effort!

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DealerRater Jun 13, 2021

This dealership was quick and efficient. Only took 45 minutes to be signed and out of there with no pressure or unnecessary dealer markups. They were the only dealership around that wasn’t adding upfit charges due to the chip shortage. I found everyone I worked with super friendly and helpful. Highly recommend this dealership.

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DealerRater Jun 12, 2021

Excellent customer service! Car was washed and ready to go as promised. We get all our fords serviced here. We had. Recall service, great job!

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DealerRater May 11, 2021

I bought my Explorer at the beginning of 2018 & have only brought it to Mid Bay Ford for service. The staff always goes above & beyond to provide excellent service & in a timely manner. They are always so kind & helpful. I would recommend this service department to any Ford owner.

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DealerRater May 8, 2021

Outstanding service team! I have been taking my Ford to this dealership since January 2018. The service advisor, manager, mechanics, drivers, office staff, etc. are terrific. My car has been serviced thoroughly, promptly and professionally. My 2018 Focus ST has 52k worry free miles. The only expense to date- tires and speeding tickets. Thanks to Watsonville Service, I drive with confidence. I highly recommend this dealership, a unique old school, personal service department that provides 21st Century quality.

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Cars May 3, 2021

I was searching for an Ecosport on Cars.com and found an awesome deal at Watsonville Ford. I live 400 miles away, so I was wary of bait and switch which some dealers practice. But, we negotiated a deal and arranged financing online, I flew into san Jose (about 50 minutes away), they had a nice young man pick me up, I test drove the vehicle I was buying to the dealership. The paperwork was waiting for me, I was in and out of the dealership in less than an hour. No games were played, the process could not have been easier. ...

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DealerRater May 1, 2021

The staff provided exceptional customer service. I will recommend this dealer to all my friends even though there’s a closer dealer in my city.

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DealerRater Apr 29, 2021

From start to finish I received excellent service for my 2018 Ford Transit RV. Adolfo was my service provider and he displayed super efficiency along with a very cordial and friendly demeanor. He even gave me a discount! My wait time for my oil change, tire rotation and fluids was minimal. Gina monthly took care of the billing in a friendly and kind way. I will be back!

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DealerRater Apr 20, 2021

It’s always a pleasure to do business with Adolfo in the service department. He always stays in touch and comes through with what he promises.

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DealerRater Apr 16, 2021

Excellent service . Office staff very professional and friendly. Answered all my questions throughly and completely. This group really knows their business. Made me feel important and as someone who never gets impressed, I was completely.

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DealerRater Apr 15, 2021

From start to finish the service is better than I could expect. Adolfo was polite and knowledgeable. My car was repaired and returned to me sparkling clean.

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DealerRater Apr 13, 2021

I like Adolfo as he really tries to get the vehicle in and out. In Agriculture we need to be in the field, and being without your truck really jams things up. Rita is very helpful as well, I feel like both of these people take the responsibility seriously, and I am usually very happy with the outcome. When I'm not it is because I am having one of those days.....

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DealerRater Apr 13, 2021

Adolfo at Mid Bay Ford goes above and beyond to exceed our expectations whenever we need our vehicles maintained. He is friendly, timely, and gets the job done. Wouldn't want to go anywhere else besides Mid Bay Ford! Really nice people, and great work.

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DealerRater Apr 13, 2021

I was very happy with my service. My car service was completed on time, as was predicted. Everyone was friendly, courtesy, and professional, providing me with a review of the completed service.

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DealerRater Apr 12, 2021

Mid bay ford is always great to work with! Easy and very convenient. I would recommend mid bay ford to any one for sales or sevice!

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DealerRater Apr 5, 2021

Mid Bay Ford Lincoln Staff The Service Representative ,Adolfo Lomeli, was professional in every way. He remembered my first name and referred to me correctly each time we had a conversation. A driver took me home as soon as the contract was signed and my car was taken for service. I appreciated that my car had been washed and was ready ahead of time. My husband and I were able to pick up our vehicle early in the afternoon and we were happy to avoid commute traffic during late afternoon hours. Sincerely, Clarice Wiggins.

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DealerRater Apr 5, 2021

Very professional, courteous and helpful. Will definitely go back for service. I had mentioned I was between jobs and Adolfo gave me a discount. Really appreciated that. Will definitely go back.

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DealerRater Apr 2, 2021

Good costumers service, clean waiting area and helpful technicians as well as management. Would recommend to others . Service was a recall part. We purchased a F250 years ago and were happy with the truck.

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